Terms and Conditions

Last updated: 15.01.2026

Please read these Terms and Conditions carefully before using this website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.

1. About Us

This website is operated by Digital Windows (UK) Ltd (“we”, “us”, “our”). We provide information about glazing, windows, doors, and related products and services within the United Kingdom.

2. Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

You must not:

Misuse the website by knowingly introducing viruses or other malicious material
Attempt to gain unauthorised access to the website or its servers
Use the website for fraudulent or unlawful purposes

3. Website Content & Information

All content on this website is provided for general information purposes only. While we make reasonable efforts to ensure information is accurate and up to date, we make no guarantees that product descriptions, specifications, prices, or availability are complete, accurate, or current.

Images, illustrations, and descriptions are for guidance only and may not represent final installed products.

4. Quotes & Pricing

Any quotes provided through this website, by email, or verbally are:

Subject to survey and confirmation
Valid for a limited time only
Non-binding until confirmed in writing

Final pricing may change following site surveys, specification changes, or regulatory requirements.

5. Orders & Contracts

A legally binding contract is formed only when:

A written order confirmation has been issued by us, and
Any required deposit has been received

We reserve the right to decline or cancel orders where necessary.

6. Deposits & Payments

Deposits may be required before manufacture or installation begins. Payment terms will be confirmed at the time of order.

Late or unpaid balances may result in delays or suspension of services.

7. Installation & Timescales

Any installation dates provided are estimates only. Delays may occur due to factors beyond our control, including weather, supplier delays, or access issues.

We will not be liable for losses arising from reasonable delays.

8. Warranties & Guarantees

Products may be supplied with manufacturer warranties or guarantees, details of which will be provided at the time of installation.

Warranties do not cover:

General wear and tear
Damage caused by misuse, neglect, or third-party alterations
Issues arising from structural defects outside our control

9. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential loss
Our total liability shall not exceed the value of the goods or services supplied

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to us. You may not reproduce, copy, or distribute any content without prior written consent.

11. External Links

This website may include links to third-party websites. We are not responsible for the content, accuracy, or availability of external sites and do not endorse them.

12. Privacy & Data Protection

Use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR.

13. Changes to These Terms

We may update these Terms and Conditions at any time without notice. Any changes will be effective immediately upon publication on this website.

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Digital Windows (UK) Ltd
Email: admin@digitalwindowsuk.com
Telephone: 0208 459 2666

Digital Windows (UK) Ltd

4.9

Based on 34 reviews

review us on

Aqz

16:04 12 Jan 26

Fitted Start of may-23. Required a full house change for new double glazing, secondary glazing, 2 back doors and a composite front door arch. Digital windows ltd were amazing from start to finish. They came within 2 weeks to view the property for measurements and give advice on what we can/cannot do. I asked them lots of questions and they were happy to answer. The customer service is excellent. They were clear in the lead time and therefore I had booked them in advance. They put down protection and covering throughout and ensure the place is left tidy. They took good care in ensuring no unnecessary damage was done in the way they took care for taking out the old windows. They mitre cut properly whats needed in regards to trim and take attention to detail for the final quality and finish. They ensured the inside and outside had high quality finish. Going the extra mile in the mortar/cement finish to make it look better. The team are respectful and clearly have great experience and attention to detail for a high quality finish. I am a customer who hawk eyes all the works and notices the smallest of things (like a bubble in silicone), however this company gave me peace of mind. I would 100% go back and recommend to all to go here for windows and doors. Amazing company, great quality finish and great customer service. Great work by Hatim, Mustafa and the team, Thank you!

Paul Clark

17:28 08 Jun 25

We were recommended to Digital Windows and overall we were very pleased to have chosen them. They gave us a prompt, competitive quote for Aluminium windows which took about 7 weeks from paying the deposit to installation. The fitters were very professional and the job was done to a very high standard and I would definitely use them again.

Annand Samy

16:14 23 May 25

We had a break in with an attempted theft. This company responded immediately and fixed the broken widow. Great service. I highly recommend their services.

Jodie Coyle

18:00 17 Apr 25

Very pleased with the product and level of service of the fitters from Digital Windows. The fitters came prepared with dust sheets and cleaned up everything before they left for the day.
Would definitely recommend this company. .

Mike Greatwood

16:42 16 Jan 25

Hatim and the team were responsive, helpful,
communicative and went out of their way to check I was happy with each stage of the installation. The work was of a high standard and the attention to detail was clear to see. Site and doors were left spotless. Would happily recommend…

SURESH KHAKHAR

08:58 10 Dec 24

I ordered my double glazing for the whole house in late October and was told that will be ready to fit in 6-8 weeks and we had a call early December that they will start work and within 5 days work was completed and all rubbish cleared and no bother from the workers at all and also obliged to do bits xtra for us too.Definitely recommended the company as they have been established for many years

Aasya Mughal

20:36 01 Aug 24

Highly impressed with this professional company. From a prompt and skilled initial survey to the high quality finish. The door is of superior quality and the workmanship and installation process was excellent. As a customer, I was kept updated and asked all my preferences. It has now been in place for a few months and looks like it will last for many decades. Thank-you very much to the whole team!

Julia Zemour

05:32 29 Jun 23

Digital Windows have just fitted some black metal bifolding doors in my flat, with a catflap in one of the panels. I am delighted with the results, my doors have transformed my flat and they look stunning. They were so quick to install, and dispose of the old ones. The work is immaculate, and they were tidy too. I highly recommend this company .